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Professional Work History
Professional Work History
‣ Metro Goldwyn Mayer (MGM) - Home Entertainment– Los Angeles, California 2004
- Worked directly for the CIO and Head of Sales/Trade Marketing to design a “Customer Profitability" Analysis solution
- Detailed analysis of Sales and Marketing business processes and systems (Siebel); recommended improvements and plan
Ernst & Young LLP (eventually CGE&Y) – Leading $8 Billion Global Management & I.T. Consultancy
‣ Global Business Program Director (’98-’99) – Global I/T and Customer Strategy
- Responsibility for the design and execution of Sales, Marketing, and Customer Service business process and technology across Kellogg’s global business ( Americas, Europe, Latin America, Asia/Pacific) to support channel customer strategies
‣ Manager, Business Process & Technology (’96-’98) – Customer Strategy Development Department
- Liaison between the Business (Sales, Marketing, Finance, Ops) and I.T. departments for all mission-critical projects
- Project leader of global data-warehouse & decision support / reporting capability – defined business and technical requirements
- Project lead for a Trade Promo and Fund Management system (Siebel) deployed to the entire North American sales org
‣ Account Manager (’94-’96) – North American Sales Department
- “Hands-on” sales and account management experience- category management, promotion planning, and retail marketing
Roles and Responsibilities:
‣ Founder/President–
Overall responsibility for client relationships, solution offerings, sales/revenue, project delivery, and staffing
‣ Executive Consultant –
Work directly for CXX level executives of Fortune 500 companies to provide strategy, process, and I.T. advisory services on mission-critical initiatives across Finance, Operations, Customer Service, Sales, and Marketing
‣ Sony Pictures Home Entertainment - Culver City (L.A.), California March 2008 – June 2008
- Trade Promotion Management (TPM) – Supported the CIO and CFO by introducing industry leading best practices and business strategies for improving their TPM program across Sony Video’s sales, finance, marketing, and operation teams
‣ Twentieth Century Fox – Home & Filmed Entertainment – Beverly Hills, California April 2004 - February 2010
- Supported CXX executives - Led strategy, design, and project management of mission-critical solutions;
- Wal-Mart Category Mgmt - Worked directly with Wal-Mart executive buying team to design a strategy and solution for managing/growing the entire mulit-billion dollar Video Category across Wal-Mart’s vendors (Fox, Sony, Warner, Disney, etc)
- Finance – Financial Forecasting, Credit, Collections, A/R, and Deduction Management solution deployment
- Outsourcing – Led an RFP process to outsource Fox’s Trade marketing, claims, credit, and deduction operations to a 3rd party
- Category Management – Reporting, Assortment Optimization, Forecasting and Replenishment
- International Trade Promotion and Fund Management - Global design - Europe, Australia, and US (Siebel CG)
- Digital Transformation – Strategy consulting on cross-channel reporting, emerging distribution models, enterprise strategies
‣ Wyeth Consumer Healthcare–Madison, New Jersey 2004-200
- Worked directly with the Sales & Marketing SVP and direct reports to develop a “cross-functional customer business team” organizational model to better support retail customers and channels
‣ (CG) CRM Global Solution Director / Practice Leader (’03-’04) – Channel Customer Profitability Solution
- Thought leader for a new firm strategy and solution that was selected as one of four top global solutions within the entire firm
- Under the support of the Firm’s executive leadership team (CEO), responsible for developing the go-to-market business plan for a new practice (market penetration, sales strategy, resource hiring/training, marketing/PR, client offering, external partnerships)
- Sales and budget responsibility - grew solution into a multi-million dollar year-over-year business
‣ (E&Y) Senior Manager (’01-’02) - Leader of the CRM (Sales & Marketing) Consumer Products consulting practice
- Responsible for go-to-market strategy, practice revenue, business development, delivery, hiring/training, vendor partners
- Expertise in multiple industries, including; consumer products, manufacturing, high-tech, pharma, media & entertainment
- Multiple national/international assignments within Sales, Mktg, Finance, Operations, CS functions – Siebel, Oracle, SAP
- London, England: Strategy formulation for a Joint Venture between Ernst & Young and a $30+ Billion client
‣ (E&Y) Manager (’99-’00) – Manager of project teams on a variety of business improvement and technology projects
‣ Sample of Client Projects
Assisted leading global corporations in business strategy, process improvement, and technology integration:
- Disney (CRM Strategy, Siebel), MGM Home Entertainment (CRM), Wyeth Consumer Health (CRM-Strategy), Hewlett Packard (CRM), British American Tobacco (Siebel), Abbott Lab (Siebel), Armstrong (CRM Strategy), Mattel (Finance), Reckitt Benckiser (Siebel), Kimberly Clark (Strategy) , Coca Cola (Strategy), Johnson & Johnson (e-Commerce), Fleming (SFA), ABN AMRO
Chicago, IL, March 1999 – March 2004 (www.capgemini.com)
Global leader in management consulting, I.T., and outsourcing services
Kellogg Company – Leading $12 Billion Global Consumer Packaged Food Manufacturer
Battle Creek MI., January 1994 – March 1999 (www.kelloggcompany.com)
Global market leader of cereals, snacks, and frozen breakfast
M.A.S. Associates, inc. – Independently Owned/Operated I.T. and Business Consulting Firm
Los Angeles, CA and Chicago, IL. April 2004 – Current (www.MASTechConsulting.com)
Key Clients and Projects:
‣ The Scotts Miracle-Gro Company – Columbus, Ohio August 2010 – Current
- Working directly with the President, CIO, and Senior Staff on a 4-year transformational strategic roadmap for evolving the full enterprise toward fact-based analytically driven decision-making
- Defining strategy, organization, technology, and process improvements for full “front-office” (Sales, Mktg, Service) capabilities
‣ Leading Global Management & IT Consulting Firm – Los Angeles, California March 2010 – August 2010
- Brought in as an external Industry SME (Subject Matter Expert) to consult directly for the BPO Executive Board (CEO)
- Researched and defined a go-to-market strategy and business plan around a new ITO/BPO service offering projected to deliver $75m+ of firm revenue per annum within 3 years. Defined commercials and projected contribution margins/economics
- Concurrently, credited with securing a major Consumer Products industry client win in a highly competitive RFP process/bid
Please contact me directly to discuss your business and/or I.T. challenges and opportunities
Mobile: 310.855.4480
Los Angeles, California
Marcus A. Shingles
Marc Shingles
Marcus Shingles