MARCUS SHINGLES
 
  1. BulletProfessional Work History

  1. Metro Goldwyn Mayer (MGM) - Home Entertainment– Los Angeles, California 2004

  2. - Worked directly for the CIO and Head of Sales/Trade Marketing to design a “Customer Profitability" Analysis solution

  3. - Detailed analysis of Sales and Marketing business processes and systems (Siebel); recommended improvements and plan

  1. Bullet  Ernst & Young LLP (eventually CGE&Y) – Leading $8 Billion Global Management & I.T. Consultancy
                                                                      

  1. Global Business Program Director (’98-’99) – Global I/T and Customer Strategy

  2. - Responsibility for the design and execution of Sales, Marketing, and Customer Service business process and technology across Kellogg’s global business ( Americas, Europe, Latin America, Asia/Pacific) to support channel customer strategies


  1. Manager, Business Process & Technology (’96-’98) – Customer Strategy Development Department

  2. - Liaison between the Business (Sales, Marketing, Finance, Ops) and I.T. departments for all mission-critical projects

  3. - Project leader of global data-warehouse & decision support / reporting capability – defined business and technical requirements

  4. - Project lead for a Trade Promo and Fund Management system (Siebel) deployed to the entire North American sales org

  5. Account Manager (’94-’96) – North American Sales Department

  6. - “Hands-on” sales and account management experience- category management, promotion planning, and retail marketing

  1. Roles and Responsibilities:

  2. Founder/President
    Overall responsibility for client relationships, solution offerings, sales/revenue, project delivery, and staffing

  3. Executive Consultant
    Work directly for CXX level executives of Fortune 500 companies to provide strategy, process, and I.T. advisory services on mission-critical initiatives across Finance, Operations, Customer Service, Sales, and Marketing

  1. Sony Pictures Home Entertainment - Culver City (L.A.), California  March 2008 – June 2008

  2. - Trade Promotion Management (TPM) –  Supported the CIO and CFO by introducing industry leading best practices and business strategies for improving their TPM program across Sony Video’s sales, finance, marketing, and operation teams

  1. Twentieth Century Fox – Home & Filmed Entertainment – Beverly Hills, California  April 2004 - February 2010

  2. - Supported CXX executives - Led strategy, design, and project management of mission-critical solutions;

  3. - Wal-Mart Category Mgmt - Worked directly with Wal-Mart executive buying team to design a strategy and solution for managing/growing the entire mulit-billion dollar Video Category across Wal-Mart’s vendors (Fox, Sony, Warner, Disney, etc)

  4. - Finance – Financial Forecasting, Credit, Collections, A/R, and Deduction Management solution deployment

  5. - Outsourcing – Led an RFP process to outsource Fox’s Trade marketing, claims, credit, and deduction operations to a 3rd party

  6. - Category Management –  Reporting, Assortment Optimization, Forecasting and Replenishment

  7. - International Trade Promotion and Fund Management -  Global design - Europe, Australia, and US (Siebel CG)

  8. - Digital Transformation – Strategy consulting on cross-channel reporting, emerging distribution models, enterprise strategies

  1. Wyeth Consumer Healthcare–Madison, New Jersey 2004-200

  2. - Worked directly with the Sales & Marketing SVP and direct reports to develop a “cross-functional customer business team” organizational model to better support retail customers and channels

  1. (CG) CRM Global Solution Director / Practice Leader (’03-’04) – Channel Customer Profitability Solution

  2. - Thought leader for a new firm strategy and solution that was selected as one of four top global solutions within the entire firm

  3. - Under the support of the Firm’s executive leadership team (CEO), responsible for developing the go-to-market business plan for a new practice (market penetration, sales strategy, resource hiring/training, marketing/PR, client offering, external partnerships)

  4. - Sales and budget responsibility - grew solution into a multi-million dollar year-over-year business


  1. (E&Y) Senior Manager (’01-’02) - Leader of the CRM (Sales & Marketing) Consumer Products consulting practice

  2. - Responsible for go-to-market strategy, practice revenue, business development, delivery, hiring/training, vendor partners

  3. - Expertise in multiple industries, including; consumer products, manufacturing, high-tech, pharma, media & entertainment

  4. - Multiple national/international assignments within Sales, Mktg, Finance, Operations, CS functions – Siebel, Oracle, SAP

  5. - London, England: Strategy formulation for a Joint Venture between Ernst & Young and a $30+ Billion client

  6. (E&Y) Manager (’99-’00) – Manager of project teams on a variety of business improvement and technology projects

  7. Sample of Client Projects
    Assisted leading global corporations in business strategy, process improvement, and technology integration:

  8. -  Disney (CRM Strategy, Siebel), MGM Home Entertainment (CRM), Wyeth Consumer Health (CRM-Strategy), Hewlett Packard (CRM), British American Tobacco (Siebel), Abbott Lab (Siebel), Armstrong (CRM Strategy), Mattel (Finance), Reckitt Benckiser (Siebel), Kimberly Clark (Strategy) , Coca Cola (Strategy), Johnson & Johnson (e-Commerce), Fleming (SFA), ABN AMRO

Chicago, IL, March 1999 – March 2004 (www.capgemini.com)

Global leader in management consulting, I.T., and outsourcing services

  1. Bullet  Kellogg Company – Leading $12 Billion Global Consumer Packaged Food Manufacturer

Battle Creek MI., January 1994 – March 1999  (www.kelloggcompany.com)

Global market leader of cereals, snacks, and frozen breakfast

  1. Bullet M.A.S. Associates, inc. – Independently Owned/Operated I.T. and Business Consulting Firm

    Los Angeles, CA and Chicago, IL.  April 2004 – Current   (www.MASTechConsulting.com)

  1. Key Clients and Projects:

  1. The Scotts Miracle-Gro Company – Columbus, Ohio   August 2010 – Current

  2. -  Working directly with the President, CIO, and Senior Staff on a 4-year transformational strategic roadmap for evolving the full enterprise toward fact-based analytically driven decision-making

  3. -  Defining strategy, organization, technology, and process improvements for full “front-office” (Sales, Mktg, Service) capabilities

  1. Leading Global Management & IT Consulting Firm – Los Angeles, California   March 2010 – August 2010

  2. -  Brought in as an external Industry SME (Subject Matter Expert) to consult directly for the BPO Executive Board (CEO)

  3. -  Researched and defined a go-to-market strategy and business plan around a new ITO/BPO service offering projected to deliver $75m+ of firm revenue per annum within 3 years.  Defined commercials and projected contribution margins/economics

  4. - Concurrently, credited with securing a major Consumer Products industry client win in a highly competitive RFP process/bid